Frequently Asked Questions
Find answers to common questions about our luxury beauty products
Are Hourglass® products cruelty-free?
Yes, Hourglass® is a proud cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
Which products are vegan?
We are committed to becoming 100% vegan. Currently, a vast majority of our collection is vegan-friendly; please check the 'Vegan' tag on individual product pages.
How do I find my perfect foundation shade?
You can use our digital Shade Finder tool on each product page or consult with our beauty experts via Live Chat for a personalized recommendation.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations.
Are your products safe for sensitive skin?
Our formulas are created with high-quality, non-irritating ingredients. However, we recommend reviewing the full ingredient list or performing a patch test if you have specific sensitivities.
Do you offer professional makeup artist discounts?
Yes, we offer an exclusive program for industry professionals. You can apply for the Hourglass® Pro Program through our dedicated Pro portal.